Return and Refund Policy

If something is wrong with your order, tell us within 24 hours of delivery with a complete unboxing video, from opening the sealed parcel till the end. We'll guide you through the return process. Call or WhatsApp us on 9840530336 / 9573449075, or email ursadornia@gmail.com with your order ID.

Damaged, wrong or missing items: Please tell us within 24 hours of delivery by calling or WhatsApp on 9840530336/9573449075 , or by email at ursadornia@gmail.com.

Unboxing video is mandatory: Every claim must include a complete unboxing video, from the sealed parcel till the end, clearly showing the problem. Claims without this video or after 24 hours cannot be accepted.

Replacement: Once we verify the claim, we send you a replacement for the damaged, wrong or missing item after you return the original product to us at your own shipping. The new replacement product shipping cost will be borne by Adornia.

Refund: Refunds are given only if the product is out of stock and we cannot send a replacement. The refund is paid to your original payment method within 4-7 working days.

Not eligible for return, replacement or refund:

• Change of mind, or likes and dislikes
• Wrong model or colour ordered by the customer
• Minor transit marks that do not affect use
• Customised orders

Colour and finish: Colours may look slightly different because of photography and screen settings. Handcrafted products can vary slightly in colour or finish depending on the raw materials available.

Orders cancelled by us: If we have to cancel your order for any reason, the full amount is refunded to your original payment method within 4-7 working days.